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Privacy Policy

Cinzento Custom Made® (hereinafter: “Cinzento,” “we,” or “us”) places great importance on the protection of your personal data. In this privacy policy, we explain which data we collect via www.cinzento.nl/en
, the purposes for which we use it, and how we handle it responsibly.

1. Who are we?
T&G Wood International BV, trading under the name Cinzento Custom Made®.

2. Which personal data do we process?

2.1 Website visits (anonymous data)
We collect statistical data about the use of our website via Google Analytics and Google Looker Studio. This data is:

  • fully anonymised;
  • not traceable to individual persons;
  • used solely for analysing and optimising our website and marketing efforts.

Examples of such data include:

  • pages visited;
  • device type and browser;
  • general geographic location (country/region);
  • duration and flow of the website visit.

IP addresses are anonymised and not stored.

2.2 Contact form
When you contact us via the contact form, we process the data you provide, such as:

  • name;
  • email address;
  • phone number (if provided);
  • content of your message.

We use this data solely to respond to your inquiry or to contact you regarding your request.

3. Purposes of data processing
We process personal data exclusively for the following purposes:

  • responding to contact inquiries;
  • improving the user experience on our website;
  • analysing website performance;
  • optimising marketing and advertising campaigns.

We do not process more data than necessary for these purposes.

4. Advertising and tracking
Cinzento uses advertising platforms such as:

  • Meta (Facebook & Instagram);
  • Pinterest.

These ads may link to our website. Cookies or similar techniques may be used to:

  • measure ad performance;
  • optimise target audiences;
  • show more relevant ads.

These data are processed according to the privacy policies of the respective platforms. Cinzento does not have access to personal data collected independently by these platforms.

5. Cookies
Our website uses functional and analytical cookies. Analytical cookies are used only in an anonymous form. On your first visit to our website, we ask for your consent where legally required.

6. Retention periods
We do not retain personal data longer than necessary:

  • Contact form data is kept as long as required to handle your request.
  • Anonymous statistical data may be retained longer for trend analysis.

7. Sharing personal data with third parties
We only share personal data with third parties when necessary for our services or to comply with legal obligations.
We never sell your data to third parties.
Processor agreements apply with parties processing data on our behalf (such as analytics and advertising platforms) where required.

8. Data security
Cinzento takes appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or unwanted disclosure.

9. Your rights
You have the right to:

  • access your personal data;
  • correct or delete your data;
  • object to processing;
  • Withdraw your consent (where applicable).

Requests can be submitted via our website. We will respond within the statutory period.

10. Changes to this privacy policy
Cinzento reserves the right to modify this privacy policy. We recommend reviewing this policy regularly.

11. Contact
If you have any questions about this privacy policy or the processing of your data, please contact us via the contact form.

This privacy policy is drawn up in accordance with the General Data Protection Regulation (GDPR).

Last updated: December 2025